System Support Specialist Resume Example

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System Support Specialist Resume Example (Full Text Version)

Samuel Tamminen

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Self-driven and dedicated System Support Specialist with 2+ years of extensive experience in providing assistance to colleagues and clients, fixing any system problems, and configuring new user accounts. Offers a Computer Science & Information Systems degree from a well-known university and highly professional attitude. Great communicator with exceptional time management skills and important ability to work and perform well independently or in a team.

Work experience

06/2017 - 06/2019, System Support Specialist, Amedisys, Inc., Paris, France

Provided beneficial technical assistance to the company's clients and diagnosed, analyzed, and resolved any system problems.
Monitored system performance, produced workflows, created and configured new user accounts, and maintained various hardware and software.
Administrated networks and worked on the improvement of network performance - increased the performance by 35% within one year.
Worked on the development of multiple applications and software tools and pro-actively participated in weekly team meetings with managers.
Awarded Employee of the Month for constantly performing great work.

Education

09/2013 - 05/2017, Computer Science & Information Systems, Sorbonne University, Paris, France

GPA: 3.98 (Top 5% of the Program)

The 2016 Academic Excellence Award winner

Clubs and Societies: Engineering Society, Marketing Society, TEDx Club

09/2009 - 05/2013, High School, Eiran Aikuislukio, Helsinki, Finland

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Activities: Computer Club, Math Society, Table Tennis Club

Skills

Languages

Finnish

English

French

Computer Skills

Microsoft Office

Mikogo, Zendesk

LiveAgent, ServiceGuru

Java, HTML

Interpersonal Skills

Analytical Skills

Communication Skills

Problem-solving

Teamwork

Time Management

Volunteering

09/2015 - 05/2016, Class Representative, Sorbonne University, Paris, France

Certificates

09/2018, Certified System Administrator, Microsoft Learning

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